Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Embodied Era LLC (“we”, “us”), which operates Remember (the “Service”). By creating an account, checking a box to accept these Terms, or using the Service, you agree to them, to our Privacy Policy and to our Consumer Health Data Policy. If you do not agree, do not use the Service.

• You must be at least 18 years old and able to enter into a binding contract.
• The Service is offered only to people located in the United States. New accounts are not offered to residents of Washington or Nevada, or to anyone in the European Economic Area, the United Kingdom or Switzerland. You confirm you are not a resident of those places when you create an account.
• You must not be barred from using the Service under US law, including sanctions and export-control law.
• Each account is for one person. Don't share your sign-in or create accounts to get around usage limits or free trials.

Keep your account information accurate and your sign-in secure. You are responsible for activity under your account. Tell us promptly at support@embodied-era.com if you think someone has accessed it without permission.

Remember lets you save notes, reminders, photos, files and details about the people in your life, and find them again by searching or asking in plain language. Current plans, prices and usage limits are shown on our pricing page, which forms part of these Terms.

• Free trial. New accounts get 30 days of the Service with the Remember plan's limits. The trial is free, needs no payment details, and never turns into a paid plan or charges you. One free trial per email address.
• Remember and Remember+. Paid subscriptions with monthly usage limits on AI features, described on the pricing page. A paid plan's limits start over each month on the day of the month you subscribed; the free trial's cover the whole trial, once. Remember is $6.99/month or $59.99/year; Remember+ is $11.99/month or $109.99/year, in US dollars plus any applicable tax.
• Extra packs. Subscribers can buy extra questions (20 for $2.99) or AI captures (25 for $2.99) as one-time purchases, not subscriptions. They're used only after your plan's monthly allowance or its overall AI limit has run out, and kept until used while your account has a plan. They aren't refundable except for our mistakes or where the law requires, and unused ones end when the account is deleted.
• Invites. If someone signs up with your invite link and keeps a paid plan for 30 days (without a refund or a disputed charge), you each get credit worth one month of Remember ($6.99), taken off your next subscription bills. The credit has no cash value, can't be transferred, isn't used for extra packs, ends if the account is deleted, and is limited to 12 a year for the person who invited. Signing up more than once to earn it breaks these Terms. When you share your link, say that you get credit if people join; our suggested message does. We may change or end invites with notice; credit already earned stays.
• Read-only accounts. There is no free plan. When your trial or paid plan ends and you haven't chosen a plan, your account becomes read-only: you can still view, search, export and delete what you've saved, and see what others share with you, but you can't add or change anything, AI features are off and reminders and digests aren't sent. Choosing a plan restores full use straight away.
• Deleting accounts left without a plan. If your account stays read-only for 12 months, we delete it and everything in it. We'll email you three times first, the last at least 7 days before. An account that has never saved anything of its own is deleted instead after 12 months without a sign-in. You can export your content, or choose a plan, at any time before then.

If your account was created before September 23, 2026, the two items above apply to it only from the date given in the email we send you about them, at least 30 days after we send it. Until then, if your trial or subscription ends, you keep full use of the Service.

To keep the Service available to everyone, AI features are also subject to shared daily capacity limits, and each plan's AI features share one overall monthly limit on how much AI processing they use, set so that using every allowance normally stays under it. If a limit is reached, you'll be told in the app and it resets automatically. We may change features and limits over time; we'll tell you in advance if a change materially reduces what a paid plan you've already bought includes.

Paid plans renew automatically. Unless you cancel, your subscription renews at the end of each billing period — every month or every year, depending on the plan you choose — and we charge your payment method the price of the plan in effect at that time, until you cancel. You can cancel at any time as described in section 6.

Before you buy, you'll see the price, the billing period and the fact that the plan renews automatically, and you'll be asked to agree to those renewal terms. After you buy, we'll email you a confirmation of those terms and how to cancel.

• Payment. Payments are processed by Stripe. You authorize us, through Stripe, to charge your payment method for the plan you choose and each renewal. We never see or store your full card number.
• Renewal reminders. If you're on a yearly plan, we'll email you between 30 and 45 days before it renews, with the renewal date, price and how to cancel. If you're on any paid plan, we'll also remind you of your subscription terms at least once a year.
• Price changes. If the price of your plan changes, we'll email you between 7 and 30 days before the new price applies to you, with the new price, the date it takes effect and how to cancel. The new price starts at your next renewal after that notice.
• Changing plans. Moving to a higher plan, or from monthly to yearly, takes effect immediately and charges the prorated difference for the rest of your billing period. Moving to a lower plan, or from yearly to monthly, takes effect when your current plan renews: you keep your current plan until then, and nothing is charged or credited for the change. You can keep your current plan instead at any time before that date.
• Failed payments. If a renewal payment fails, Stripe will retry it. If it still can't be collected, your account becomes read-only until it is.
• Taxes. Prices exclude taxes unless stated. You're responsible for any tax that applies to your purchase.

You can cancel online at any time, from Settings → Billing → Cancel subscription. You don't need to call or email us, and you won't have to give a reason. You can also email support@embodied-era.com and we'll cancel it for you.

When you cancel, your plan stays active until the end of the period you've already paid for, then you won't be charged again and your account becomes read-only, as described in section 4. Nothing you've saved is deleted then; an account that stays read-only for 12 months is deleted after the warnings described there.

• Payments are not refundable for unused parts of a billing period, except as described here or where the law requires a refund.
• Yearly renewals: if a yearly plan renews and you ask us within 14 days of the renewal charge, we'll refund that renewal in full and cancel the plan.
• Our mistakes: if we charge you in error, including after you cancelled, we'll refund it.
• Please contact us before disputing a charge with your bank — it's usually faster, and we'll fix a genuine error.

You keep ownership of everything you save — notes, people, photos, files, reminders and anything else ("your content").

You give us permission to store, copy, process and display your content only as needed to provide the Service to you and the people you choose to share it with — including sending it to the service providers listed in our Privacy Policy, and keeping backups. We do not use your content to train AI models, and we don't let our providers do so.

You're responsible for your content and confirm you have the right to save it. You can export or delete it at any time from Settings. We work hard to keep your content safe, but please keep your own copy of anything you can't afford to lose.

You can name a legacy contact in Settings → Your data. That's the person who may read your account after you die. Naming them is your direction to us under the Uniform Fiduciary Access to Digital Assets Act, as adopted in Virginia (Code of Virginia § 64.2-118) and most other states. It is also your consent, under the federal Stored Communications Act, for us to let them read your account after you die. You can change or remove it anytime, so it overrides anything a will, trust or power of attorney says about this account. Your legacy contact sees nothing while you're alive. If you choose, we email them that they were named, with the access key they'll need. If your account is ever due to be deleted for inactivity, we warn them too. They must be 18 or older to read the memorial.

To claim your account after you die, your legacy contact gives us the access key, their email address as you named it, a copy of your death certificate, and a signed statement that the claim is true. We then email and notify you, and wait 30 days. If you sign in during that time, the claim is cancelled. After the wait, we review the certificate. We may ask for more, or decline a claim we can't verify. A knowingly false claim breaks these Terms and may be a crime.

When we approve a claim, your account becomes a memorial. Nothing in it can be changed or added to by anyone, including your legacy contact. Sign-in is locked, reminders stop, and connected services such as Google Calendar are disconnected. It's free, and it isn't deleted for inactivity. We cancel any subscription at once, and refund to the card on file every charge made after your date of death.

Your legacy contact reads the memorial from their own Remember account. They can search it, ask questions of it, copy things into their own account, hide it from their own lists, and ask us to delete it. While they hold a memorial, their own account isn't deleted for inactivity. Anything you shared with others stays shared, read-only. If your legacy contact names a legacy contact of their own, what they inherited passes on the same way when they die.

Anything you mark "Don't pass this on" is left out of the memorial: a single note, photo, file or reminder, or a person or life area with everything filed under it and every note about that person.

If you named no one, your executor or administrator can write to privacy@embodied-era.com with the death certificate and their letters of appointment. We then send them a list of what your account holds and when it was added, but nothing it says. To read the contents, they also need a record showing you agreed, such as your will, or a court order, and we then give them access on these terms. This is what the same law requires (Code of Virginia §§ 64.2-121 and 64.2-122, and its counterparts in other states). If your legacy contact loses the access key, they can write to the same address from the email address you named, with the death certificate, and we open the claim for them. The same wait and review apply. None of this costs anything.

While you're alive, someone with legal authority over your affairs, such as an agent under a power of attorney, a trustee or a court-appointed conservator, can write to the same address with proof of that authority. As the same law provides, we send them the same list, without contents. They get the contents only if you allowed it, for example in the power of attorney, or a court orders it.

Much of what people save in Remember is about someone else — a relative's birthday, a friend's preferences, sometimes a family member's health. Those people haven't agreed to anything with us. So, when you save or share information about others:

• you're responsible for it, and you confirm you have a legitimate reason to keep it and the right to share anything you share;
• only record what the person would reasonably expect you to keep, and treat sensitive details — health, sexual or reproductive health, finances, and anything about children — with particular care;
• don't use Remember to monitor, track, stalk or harass anyone, or to compile information about someone to harm them;
• if you record a conversation or another person's voice, it's your responsibility to follow the recording-consent laws that apply to you.

If someone contacts us about information you hold about them, we'll direct them to you — it's your content — unless the law requires us to act or the content breaks these Terms.

Remember is not a medical device, a healthcare provider or an emergency service, and nothing in it is medical, legal, financial or other professional advice. It's a personal memory tool. In an emergency, call 911.

AI can be wrong. Remember uses AI to organize what you save, read photos and documents, and answer questions. Its answers can be inaccurate or incomplete, so check anything important against the original — especially medications, doses, dates and amounts.

Reminders are not guaranteed. They depend on your device, your settings, your network and third-party delivery services. Don't rely on Remember as your only reminder for medication, medical appointments, or anything where a missed or late reminder could cause harm.

You can share people, life areas, notes and reminders with other Remember users. You choose what to share and can stop at any time, but anyone you've shared with may already have seen or copied it, and we aren't responsible for what they do with it. Other users may also share with you; you can remove anything shared with you from your account.

What you share stays yours. If you delete something you shared for everyone, or delete your account, it's deleted for the people you shared it with too, along with anything you added to what others shared with you. If you want to keep something someone shared with you, duplicate it into your own account.

Don't use the Service to:

• break the law or help anyone else break it;
• save or share child sexual abuse material — we report it to the National Center for Missing & Exploited Children and law enforcement;
• harass, threaten, stalk or monitor anyone;
• infringe anyone's intellectual property, privacy or other rights;
• upload malware, or try to gain unauthorized access to the Service, other accounts or our systems;
• scrape, reverse-engineer, overload or disrupt the Service, or get around usage limits, security or access controls;
• use the Service, or its output, to build or train a competing product or AI model;
• resell or sublicense the Service.

Anyone can report content at /report, without an account. If an intimate image of you, or of someone you're authorized to act for, was shared through the Service without consent, we remove it within 48 hours of a valid request and make reasonable efforts to remove identical copies. We may remove other content that breaks these Terms, and suspend or close the accounts involved.

If you connect another service, such as Google, you're also bound by that service's terms, and you authorize us to access the information you choose to import. We aren't responsible for third-party services or their availability.

The Service, its software, design and the Remember and Embodied Era names and logos belong to us or our licensors. We give you a personal, revocable, non-transferable licence to use the Service under these Terms. If you send us suggestions or feedback, we may use them without owing you anything.

We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act. Send notices to our designated agent: Copyright Agent, Embodied Era LLC, 13509 Copper Ridge Dr, Herndon, VA 20171, (571) 293-2824, support@embodied-era.com. A notice must include:

• your physical or electronic signature;
• identification of the copyrighted work you claim is infringed;
• identification of the material you claim is infringing, with enough detail for us to find it;
• your name, address, telephone number and email address;
• a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent or the law;
• a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act for the owner.

If your content was removed and you believe that was a mistake, you can send a counter-notice meeting the requirements of 17 U.S.C. § 512(g). We terminate the accounts of repeat infringers. Knowingly misrepresenting that material is infringing, or that it was removed by mistake, can make you liable for damages.

You can stop using the Service and delete your account at any time from Settings. We delete accounts left without a plan as described in section 4.

We may suspend or end your access if you seriously or repeatedly break these Terms, if the law requires it, or to protect the Service or other people. Where we reasonably can, we'll tell you first and give you a chance to export your content. If we end a paid subscription for a reason other than your breach of these Terms, we'll refund the unused part of it.

We may stop offering the Service. If we do, we'll email you at least 30 days before, so you can export everything, and refund the unused part of any paid plan. Promises that last as long as the Service does, such as a free plan or a memorial kept for a legacy contact, end with it; legacy contacts get the same notice.

Sections that by their nature should survive — including 7, 17, 18, 19, 20 and 21 — survive the end of this agreement.

We're improving the Service and may change it. We may also update these Terms. If a change is material, we'll email you at least 30 days before it takes effect, unless it's needed sooner to comply with the law or to address a security risk. If you keep using the Service after a change takes effect, the updated Terms apply; if you don't agree, you can cancel and delete your account before then.

Changes to section 20 won't apply to any dispute that arose before the change, and you can reject a material change to section 20 by emailing us within 30 days of our notice — in which case the previous version continues to apply to you.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY. WE DON'T WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT REMINDERS WILL BE DELIVERED OR DELIVERED ON TIME, THAT AI OUTPUT WILL BE ACCURATE OR COMPLETE, OR THAT CONTENT WILL NEVER BE LOST.

Some states don't allow the exclusion of implied warranties, so some of these exclusions may not apply to you; in that case, they apply to the fullest extent your state allows.

TO THE FULLEST EXTENT PERMITTED BY LAW, EMBODIED ERA LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS, REVENUE OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR US$50.

These limits don't apply to liability for death or personal injury caused by our negligence, for fraud, for our gross negligence or wilful misconduct, or to any other liability that can't be limited under applicable law.

To the extent permitted by law, you'll indemnify us against third-party claims, and the reasonable costs of defending them, to the extent they arise from content you save or share, from your violation of these Terms, or from your violation of the law or someone else's rights. We'll tell you about any such claim and let you take part in its defense.

Please read this section carefully. It requires you and us to resolve most disputes through individual arbitration instead of in court, and it waives the right to bring or join a class action or class arbitration. You can opt out within 30 days (see “Opting out” below).

• Talk to us first. Before starting arbitration or a court case, the party with the dispute must send the other a written notice describing it and the relief requested — to us at support@embodied-era.com; to you at the email address on your account. Both of us will try in good faith to resolve it for 60 days. Any deadline for bringing the claim is paused during that period.
• Binding individual arbitration. If we can't resolve it, any dispute or claim relating in any way to the Service or these Terms will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its AAA Consumer Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs this section. The arbitrator decides all questions about the scope and enforceability of this agreement to arbitrate, except that a court decides questions about the class-action waiver and the mass-arbitration procedure below.
• Exceptions. Either of us may bring an individual claim in small claims court if it qualifies. Either of us may ask a court to stop the infringement or misuse of intellectual property or unauthorized access to the Service. Claims that the law does not allow to be arbitrated are also excluded.
• Costs and location. We'll pay all AAA filing, administration and arbitrator fees beyond what you'd pay to file a claim in court, unless the arbitrator finds your claim frivolous or brought for an improper purpose. Each of us pays our own lawyers unless the law or the arbitrator awards fees. The arbitration will be held by video, phone or written submissions, or in person in the county where you live if you prefer.
• Class-action and jury-trial waiver. You and we may bring claims against each other only individually, not as a plaintiff or class member in any class, collective, consolidated or representative proceeding, and the arbitrator may not consolidate claims or award class-wide relief. You and we waive any right to a jury trial. If this waiver is found unenforceable for a particular claim, that claim — and only that claim — will be decided by a court in the venue in section 21, after any arbitrable claims are arbitrated.
• Public injunctive relief. Where applicable law does not allow a claim for public injunctive relief to be waived or arbitrated, that claim will be severed and decided by a court, after individual claims are arbitrated.
• Mass arbitration. If 25 or more similar demands are filed against us by or with the help of the same or coordinated counsel, the AAA will administer them in batches of up to 25, with one arbitrator per batch, and later batches will wait until the earlier ones are resolved. Deadlines for bringing claims are paused while a demand waits for its batch.
• Opting out. You can opt out of this arbitration agreement by emailing support@embodied-era.com within 30 days of first accepting these Terms, with your name, the email address on your account and a statement that you opt out of arbitration. Opting out doesn't affect any other part of these Terms.

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-law rules, except that the Federal Arbitration Act governs section 20. Any dispute not subject to arbitration will be brought only in the state or federal courts located in Fairfax County, Virginia, and you and we consent to their jurisdiction. Nothing in these Terms takes away any right you have under the consumer protection law of the state where you live that can't be waived by contract.

• These Terms, the Privacy Policy, the Consumer Health Data Policy and the pricing page are the entire agreement between us about the Service.
• If any part of these Terms is unenforceable, the rest stays in effect, and the unenforceable part is applied as far as the law allows.
• If we don't enforce a right, that isn't a waiver of it.
• You may not transfer these Terms. We may transfer them in connection with a merger, acquisition or sale of assets, and we'll tell you if we do.
• We aren't liable for delays or failures caused by events beyond our reasonable control.
• You agree to receive communications from us electronically, and that electronic notices and agreements satisfy any legal requirement that they be in writing.
• There are no third-party beneficiaries of these Terms, with one exception. If you use the iPhone app, Apple and its subsidiaries are third-party beneficiaries for that app and may enforce these Terms. Apple's standard app licence also applies to the iPhone app.

Questions about these Terms or your account: support@embodied-era.com. Privacy requests: privacy@embodied-era.com. If anything on our site isn't accessible to you, email support@embodied-era.com and we'll help.

California residents: the Service is provided by Embodied Era LLC, 13509 Copper Ridge Dr, Herndon, VA 20171, (571) 293-2824. Under California Civil Code § 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.