RememberRememberby Embodied Era

Help

How Remember works, and how to reach a person when it doesn't.

Get help

Anything about using Remember, your subscription, or something that isn't working.

support@embodied-era.com

Privacy requests

A copy of your data, a correction, or deleting your account. We reply within 45 days.

privacy@embodied-era.com

Saving things

What does the Capture button do?

It opens the capture box. Type, speak or add a photo, and Remember picks out the people, dates and details and files it for you. On a phone it's at the bottom of the screen; on a computer, at the top of the side menu.

How many things does one capture make?

One. Each capture becomes a single note, reminder, person or life area, never several records at once. Other people it mentions are linked to it, not rewritten.

What happens when I've used this month's AI captures?

What you typed still saves, and you can search it straight away. It just isn't filed yet, so it shows a “Filing soon” label. When your allowance resets, Remember files it. It adds the person or area, the summary and the tags.

Will a note filed later still become a reminder?

No, on purpose. By the time it's filed, the date may have passed. A reminder for something you've already missed is worse than none. To get one, use “Turn into a reminder” on the note.

What's the difference between capturing and writing a note by hand?

Capture reads what you wrote and decides where it belongs. “Add note” saves exactly what you type, exactly where you opened it. You choose the person, area and tags. Notes written by hand never use an AI allowance.

What files can I upload?

PDFs, Word, Excel and PowerPoint files, text and CSV files, and images. Each file can be up to 25 MB, with 500 MB in total. Remember reads them too, so you can search what's inside, not just the file name.

Finding things

How does search work?

Type in the search box and results narrow as you go. It matches words in your notes and their tags and summaries. It also matches text in photos and uploaded files, and file names. Search always works, even when your account is read-only.

What is Ask AI?

Ask a question in your own words, like “What have Mom's doctors said about her knee?” Remember answers from everything you've saved, with links to the notes it used. It connects things you wrote months apart, which search can't do. Your 50 most recent questions stay under Recent questions on Search. You can reopen or delete them there, and older ones are removed automatically.

Why is Ask AI asking me to choose a plan?

Your trial or plan has ended, so your account is read-only. Search still works, and everything you've saved stays exactly where it is. Choosing a plan turns Ask AI back on straight away. Compare plans

Reminders and notifications

How does a reminder reach me?

By email, and by notification on each device where you've turned notifications on. Notifications are per device: turning them on for your phone doesn't turn them on for your laptop. Both are in Settings → Notifications.

Why don't push notifications arrive on my iPhone?

iPhone and iPad only allow notifications once you add Remember to your Home Screen and open it from there. A Safari tab can't get them. Reminder emails arrive either way. How to add it to your Home Screen

Sharing

Do they have to accept before they can see it?

Yes. What you share waits on their Sharing page until they accept it. Until then, none of it reaches their account, so it isn't in their lists, search or reminders. They can decline instead, which deletes it. You'll see “Pending” next to their name until they say yes.

What can someone I share with see?

Only what you shared: a person, a life area, a single note or a single reminder. “Only what you choose” gives them that thing plus the notes and reminders you've switched sharing on for. Nothing you add later is included. “Everything in…” gives them all of it, including anything you've switched to private and anything you add later. You set this per person and can change it any time. You might share everything with your partner and only chosen things with a friend. To give a private note to just one person, share that note with them on its own.

What's the difference between “View only” and “Can view & edit”?

“View only” means they can look, and nothing else. “Can view & edit” lets them change what you shared. On a person or an area, they can also add their own notes and reminders. You pick this per person, and each can be different.

How do I change what someone can see or do?

Open the share dialog and change the settings under their name. Choose “Can view & edit” or “View only”. For a person or an area, also choose “Everything” or “Only what you choose”. It takes effect at once, and they aren't sent another invite.

Does sharing a life area include what's inside it?

Yes, including its sub-areas at every level. Sharing Finances also shares Recurring Expenses beneath it. The notes and reminders inside are a separate choice. On “Only what you choose”, they see just the ones you've switched sharing on for. On “Everything in…”, they see all of them, including private ones and anything you add later.

How do I stop sharing?

Open the share dialog, tap ✕ next to the person, then tap Remove. Access ends at once. As with anything you've shown someone, they may already have saved a copy of what they could see.

Someone keeps sharing things I don't want. How do I stop them?

Block them from the invitation on your Sharing page. Everything of theirs that's waiting for you is declined. Nothing they send after that reaches you. They aren't told when you block them, or if you undo it. Anything you'd already accepted from them stays until you remove it.

Can I stop being asked every time someone I trust shares with me?

Yes. When you accept one of their invitations, tick “accept anything they share from now on”. After that, their shares arrive without asking. It's never on by default. You can go back to being asked from the same list on your Sharing page.

Can I move something shared with me into my own life areas?

Yes. Choose “Move to my area” on the note. It only changes where it sits in your account. It doesn't move or change their copy, and they can't see it. It works even if they shared it view-only.

How do I report something harmful, or an intimate image shared without consent?

Use the Report content page. You don't need an account. An intimate image shared without consent is removed within 48 hours of a valid request, along with identical copies we can find. Report content

Plans and limits

What's included, and what does it cost?

Every account starts with a 30-day free trial, no card needed. After that there are two plans, Remember and Remember+. They differ only in how much of each AI feature you get a month. One page lists both plans and what's in each. See plans and prices

How much have I used this month?

Go to Settings → Billing, under “This month”. It shows each allowance, how much is left and the date it resets. The numbers come from the same counters the app uses to enforce your limits.

What happens if I run out, or stop paying?

If you use up an allowance, that feature pauses until it resets. Everything else keeps working. On a paid plan, you can also buy a one-time pack of extra questions or captures. Buy it from the message or in Settings → Billing. If your trial or plan ends without a new one, your account becomes read-only. You can still view, search, export and delete everything. You can't add anything, and reminders stop. Choosing a plan brings it all back at once. After a year read-only, the account is deleted. We email you three times before that.

How do invites work?

Tap your picture, then Invite friends, to share your own link. A friend who signs up with it gets the usual 30-day free trial. If they subscribe and keep their plan for 30 days, you each get a month of Remember as credit. That's $6.99, taken off your next bill automatically. We email you both when your friend joins and again when the credit is added. You'll also see it in Settings → Billing. Nothing is added if they cancel, or their payment is refunded or disputed, before then. You can earn up to 12 of these credits a year. If you don't have a plan, yours waits for your first bill.

Your data

Can I get everything out?

Yes, any time. Go to Settings → Your data → Download export. You get one zip file with everything you've saved, photos and files included. You don't have to ask us for it.

How do I delete my account?

Go to Settings → Your data → Delete account, then type DELETE to confirm. It happens straight away and can't be undone. Any paid plan is cancelled at the same time. If you want a copy, download an export first. What's deleted, and what's kept

What happens to my Remember after I'm gone?

Name a legacy contact in Settings → Your data. After you pass away, they send us the access key and your death certificate. We email you and wait 30 days in case it's a mistake, then check the certificate. Your account then becomes a read-only memorial they can read for free. To keep something private forever, choose "Don't pass this on" from its menu. It works on a single note or a whole person or life area. No legacy contact? Your executor can email us. How legacy works

What do you do with what I save?

We don't sell it, and we don't show ads. The AI providers we use don't train on it, and their business terms say so. Every provider is listed in the Privacy Policy. It's yours alone unless you choose to share it. Privacy Policy

Tell us what's missing

Something confusing, something broken, or something you wish Remember did? Email support@embodied-era.com. A real person reads it.

Help — Remember by Embodied Era