Help
How Remember works, and how to reach a person when it doesn't.
Get help
Anything about using Remember, your subscription, or something that isn't working.
support@embodied-era.comPrivacy requests
A copy of your data, a correction, or deleting your account. We reply within 45 days.
privacy@embodied-era.comSaving things
What does the Capture button do?
It opens the capture box. Type, speak or add a photo, and Remember picks out the people, dates and details and files it for you. On a phone it's at the bottom of the screen; on a computer, at the top of the side menu.
How many things does one capture make?
One. Each capture becomes a single note, reminder, person or life area, never several records at once. Other people it mentions are linked to it, not rewritten.
What happens when I've used this month's AI captures?
What you typed still saves, and you can search it straight away. It just isn't filed yet, so it shows a “Filing soon” label. When your allowance resets, Remember files it. It adds the person or area, the summary and the tags.
Will a note filed later still become a reminder?
No, on purpose. By the time it's filed, the date may have passed. A reminder for something you've already missed is worse than none. To get one, use “Turn into a reminder” on the note.
What's the difference between capturing and writing a note by hand?
Capture reads what you wrote and decides where it belongs. “Add note” saves exactly what you type, exactly where you opened it. You choose the person, area and tags. Notes written by hand never use an AI allowance.
What files can I upload?
PDFs, Word, Excel and PowerPoint files, text and CSV files, and images. Each file can be up to 25 MB, with 500 MB in total. Remember reads them too, so you can search what's inside, not just the file name.
Finding things
How does search work?
Type in the search box and results narrow as you go. It matches words in your notes and their tags and summaries. It also matches text in photos and uploaded files, and file names. Search always works, even when your account is read-only.
What is Ask AI?
Ask a question in your own words, like “What have Mom's doctors said about her knee?” Remember answers from everything you've saved, with links to the notes it used. It connects things you wrote months apart, which search can't do. Your 50 most recent questions stay under Recent questions on Search. You can reopen or delete them there, and older ones are removed automatically.
Why is Ask AI asking me to choose a plan?
Your trial or plan has ended, so your account is read-only. Search still works, and everything you've saved stays exactly where it is. Choosing a plan turns Ask AI back on straight away. Compare plans
Reminders and notifications
How does a reminder reach me?
By email, and by notification on each device where you've turned notifications on. Notifications are per device: turning them on for your phone doesn't turn them on for your laptop. Both are in Settings → Notifications.
Why don't push notifications arrive on my iPhone?
iPhone and iPad only allow notifications once you add Remember to your Home Screen and open it from there. A Safari tab can't get them. Reminder emails arrive either way. How to add it to your Home Screen
Plans and limits
What's included, and what does it cost?
Every account starts with a 30-day free trial, no card needed. After that there are two plans, Remember and Remember+. They differ only in how much of each AI feature you get a month. One page lists both plans and what's in each. See plans and prices
How much have I used this month?
Go to Settings → Billing, under “This month”. It shows each allowance, how much is left and the date it resets. The numbers come from the same counters the app uses to enforce your limits.
What happens if I run out, or stop paying?
If you use up an allowance, that feature pauses until it resets. Everything else keeps working. On a paid plan, you can also buy a one-time pack of extra questions or captures. Buy it from the message or in Settings → Billing. If your trial or plan ends without a new one, your account becomes read-only. You can still view, search, export and delete everything. You can't add anything, and reminders stop. Choosing a plan brings it all back at once. After a year read-only, the account is deleted. We email you three times before that.
How do invites work?
Tap your picture, then Invite friends, to share your own link. A friend who signs up with it gets the usual 30-day free trial. If they subscribe and keep their plan for 30 days, you each get a month of Remember as credit. That's $6.99, taken off your next bill automatically. We email you both when your friend joins and again when the credit is added. You'll also see it in Settings → Billing. Nothing is added if they cancel, or their payment is refunded or disputed, before then. You can earn up to 12 of these credits a year. If you don't have a plan, yours waits for your first bill.
Your data
Can I get everything out?
Yes, any time. Go to Settings → Your data → Download export. You get one zip file with everything you've saved, photos and files included. You don't have to ask us for it.
How do I delete my account?
Go to Settings → Your data → Delete account, then type DELETE to confirm. It happens straight away and can't be undone. Any paid plan is cancelled at the same time. If you want a copy, download an export first. What's deleted, and what's kept
What happens to my Remember after I'm gone?
Name a legacy contact in Settings → Your data. After you pass away, they send us the access key and your death certificate. We email you and wait 30 days in case it's a mistake, then check the certificate. Your account then becomes a read-only memorial they can read for free. To keep something private forever, choose "Don't pass this on" from its menu. It works on a single note or a whole person or life area. No legacy contact? Your executor can email us. How legacy works
What do you do with what I save?
We don't sell it, and we don't show ads. The AI providers we use don't train on it, and their business terms say so. Every provider is listed in the Privacy Policy. It's yours alone unless you choose to share it. Privacy Policy
Tell us what's missing
Something confusing, something broken, or something you wish Remember did? Email support@embodied-era.com. A real person reads it.